Star Pontiac Buick GMC Truck Inc - (703) 478-1355

The service manager Rob was polite enough however the whole service department appears populated with unscrupulous hacks. I ended up having to go back 4 different times in three days to get a simple 50k mile maintenance II and a state inspection. They blatantly overcharged me in two different places on my bill to the tune of over 200 dollars which was corrected once I pointed it out. You want to pay 105.52 for an oil change? Star Pontiac is the place to get it done. I probably wouldn't have bothered to write a scathing review but after coming out of this experience, I took my vehicle to another mechanic to have it looked over. He stated that the brake fluid looked terrible. I dropped by myself to take a look and sure enough, it did appear terrible. I found this very surprising since I'd just paid Star Pontiac 152.67 to flush the brake system. I now feel that I just pissed 2000 dollars down the drain and unfortunately, that's likely the case. I should have known better after watching the service staff show up for work. When I dropped off my vehicle at 7:00am, two of the service employees were finishing up changing into their work clothes in front of the customers. If I had to summarize their appearance, I'd say they pulled 5 guys out of prison on work release and sent them to Star Pontiac to work on cars. They were dressed in dirty service blues, yes dirty at the beginning of the shift. One had cut the sleeves off his shirt. In a word, they all looked terrible.